Hotel English - A Hangs-On Course for Hotel Professionals
Table of content
1. Phone inquiries: Accommodation and facilities, Locations, Phone reservations
2. Drivers, Doormen and Bellhops: Airport pickup, Receiving guests, Carrying luggage, Hailing taxis
3. Reception: Hotel check-on, Safe-deposit boxes, Handling messages
4. Amenities: Electric appliances, Bathroom, Other amenities
5. Requests for services: Housekeeping & Laundry, Bellhop service, Switchboard, The Front Desk
6. Directions: Directions inside and outside the hotel, Places to visit
7. Tour planning: Tour arrangements, Restaurant recommendations, Bike rentals
8. Handling complaints: Amenity Complaints, Complaint solutions
9. Restaurant/Bar: Reservations, Greeting guests, Bar & food orders, Serving customers
10. Business Center/Event Planning: Business Center hours & services, Meeting and banquets
11. Small Talk: Popular night markets, Local festivals, Tours of Kenting
12. Paying the Bill: Hotel checkout, Asking about and paying the bill
13. Emergencies: Emergency solutions & announcements, Stick or injured guests
14. Job Interviewing: Interview questions, Making a good impression, Résumés & covers letters
| Số trang: 168 | Hình thức bìa: Bìa mềm | |
| Kích thước: 21 x 28 cm | ||
| Trọng lượng: 660 gram | ||
| Giá bìa: 248.000 VNĐ | ||
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